Refund policy

At Shanta Studio, we strive to provide you with high-quality handmade press-on nails. If an item arrives defective or damaged, please follow our refund and return policy outlined below.

Damaged or Defective Items
If you receive a defective or damaged item, please inform us within 48 hours of delivery. Contact us on WhatsApp at +91 9992629693 and attach clear images of the item for us to assess the situation and assist with further communication.

Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

  • The product must be in its original condition, unworn, unused, and with tags.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

To start the return process, contact us on WhatsApp at +91 9992629693 by sending pictures of the product. Once your return is accepted, you will receive a return shipping label and instructions on how to send the item to the following address:

Community Centre, Sector-49, Village Ghasola, Near Ram Mandir, Gurugram, Haryana 122018

Items returned without prior communication will not be accepted.

For any return-related questions, feel free to contact us at +91 9992629693.

Non-Returnable Items
Due to hygiene concerns, we do not accept returns for sizing issues. However, if the product is damaged or defective, please contact us with pictures, and we will examine the issue. Unfortunately, we cannot accept returns on sale items.

Exchanges
To exchange an item, please follow the return process. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

For any further assistance, please contact us at +91 9992629693.

This version is concise and covers all essential details while maintaining a professional tone. Let me know if you'd like any adjustments!